Good facilitation depends very much on good communication skills.
Good online facilitation depends very much on good online communication skills.
How true.
Near the beginning of January, Jacki posted a link on the Connect-Ed blog about http://eduwikius.wikispaces.com/, the December wiki space of the month. It is an enormous wealth of resources.
One resource of particular interest to leaders would be the Facilitating Online link. The resource explains several skills needed for good communication and good online communication.
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