Monday, December 24, 2007

We need to talk

One of the sometimes less pleasant duties of being a leader is having difficult or challenging conversations with our colleagues. This article from Judy Ringer at Pegasus Communications provides a structure for having such a conversation that will help for a successful outcome, and hopefully avoid any deterioration into defensive, emotion-based dialogue.

http://www.pegasuscom.com/levpoints/difficultconversations.html

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